How to Respond to a Request for an ADA Accommodation

Most leaders think an ADA accommodation request requires official paperwork and magic legal language. The truth is, if an employee mentions a medical condition that’s affecting their work—even in passing—your legal obligations have already started.

In this episode, you’ll learn what actually triggers the ADA, how the interactive process really works, what “reasonable accommodation” means for small businesses, and how to handle these conversations without overpromising, underdelivering, or accidentally violating someone’s privacy.