Beyond the Binder - Company Policies That Stick

By VICKY BROWN

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You know what keeps me up at night? Wondering if my team actually understands our company policies. Oh, not because the policies are bad, but because we’re probably not communicating them effectively. And let’s be honest, nobody – and I mean nobody – gets excited about reading policy manuals.

So today, I’m going to introduce six ways to roll out company policies that won’t put your team to sleep. And I promise, not one of them involves a three-ring binder or death by PowerPoint.

Let’s start with video series. Now, before you start thinking about those horrible corporate training videos – you know, the ones from the 90s – well, stop right there. I’m talking about something completely different. Think short – really short. Two to three minutes max. And, the secret? Get your actual department heads involved. Not actors, not outside consultants – your real leaders.

Here’s why it works: Your HR director probably explains the harassment policy ten times a week anyway. Just put them on camera, let them explain it once, and now everyone gets their best version.

Your safety manager? They’ve got those protocols memorized. Record them walking through the warehouse, showing exactly what they mean. Real people, real expertise, real impact.

Now, let’s talk about something that’s making a huge comeback – Policy Mentorship Programs. But wait – don’t run away thinking this means more meetings. It’s actually about reducing meetings. You see, you pair each new hire with someone who’s been around the block. Not just any random veteran employee – but someone who actually gets your company culture.

And the beauty of mentorship? Well, those awkward questions that nobody wants to ask in the all-hands meeting? They get asked – and answered – in private. “Can I really take a mental health day?” “What happens if I’m five minutes late?” All those things people worry about but don’t want to bring up in front of everybody.

…If it takes more than 30 seconds to find the answer, you’re doing it wrong.

Alright – next – how about a Digital Policy Hub. Now, I know what you’re thinking – “We already have an intranet, and nobody uses it.” But here’s the thing – nobody uses it because it’s probably terrible. Sorry, but it’s true. Your policies need to be as easy to find as googling the weather If it takes more than 30 seconds to find the answer, you’re doing it wrong.

Just think about your phone. You can find anything in seconds, right? That’s what we’re going for. Searchable, tagged, cross-referenced. And please, for the love of everything, put a summary at the top of each policy. Nobody needs to read five pages to understand the basic dress code.

Now, here’s something nobody’s talking about but should be – Policy Podcasts. Yes, really. Think about it – how many of your employees listen to podcasts on their commute? During their workout? While doing other tasks? A lot, right? So why not meet them where they are?

Record short episodes – 15 minutes max – breaking down one policy area at a time. Interview your team members about real situations they’ve handled. Share those “what would you do” scenarios. Make it interesting. Because honestly, sexual harassment prevention can be pretty dramatic when you’re talking about real workplace situations.

Now, let’s talk about Visual Policy Guides. And no, I don’t mean those cheesy clip art flowcharts from 1995. I’m talking about modern, clean, actually useful visuals. Take your emergency procedures for instance – do you really think anyone’s going to read that 12-page document in an actual emergency? No, they’re going to look for pictures that tell them what to do.

Here’s a perfect example: expense reporting. Instead of writing out fifteen steps, show them. Create a visual workflow. Step one: take photo of receipt. Step two: upload to app. You get the idea. Make it Ikea simple, so your newest intern could follow it without asking questions.

Whether you’re an entrepreneur jumping into a leadership role, a seasoned business pro with new HR responsibilities, or just starting your HR career – we’ve got the right path to guide you through your HR hurdles.

Check out the Leaders Journey Experience.  This online education platform holds the LJE Masterclass, HR SimpleStart Academy and HR FuturePro Academy.

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And here’s what nobody tells you about all these fancy methods – they only work if you commit to maintaining them. Nothing screams “we don’t care” like outdated information. So, set calendar reminders to review and update everything quarterly. Yes, quarterly. Policies change, laws change, best practices change.

And please, track what’s working. Your fancy new policy hub getting no traffic? Find out why. Your podcast has three listeners (and two of them are you and your mom)? Maybe that’s not your team’s preferred format. The beauty of these methods is you can adjust on the fly.

Here’s another thing – you need to make this stuff accessible from anywhere. Because let’s face it, nobody’s going to wait until they get to their desk to check if they can approve that vendor contract. They’re going to want to know right now, probably while they’re getting coffee.

One more critical point – and this is where most companies mess up – you’ve got to get buy-in from your leadership team first. Because if your managers aren’t using these resources, neither will their teams. Get them involved in the creation process. Let them test everything before it goes live. Their feedback is golden.

Remember, the goal isn’t just to check the compliance box. It’s to create a workplace where people actually understand the rules they’re playing by. Because when people understand the policies, they make better decisions. And isn’t that what we’re all after?

So, pick a method – just one – and commit to implementing it – properly. Test it with a small group first. Get feedback. Adjust. Then roll it out company-wide. Your future self will thank you when you’re not explaining the same policy, for the hundredth time.

Because at the end of the day, good policy rollout isn’t about the policies themselves – it’s about helping your team do their best work without second-guessing every decision.

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