Has it happened to you yet? Has someone come to you with a complaint about being harassed, or discriminated against?
Oh sure, I know your company culture is one of full respect and equality. But that doesn’t mean that someone, at some time, won’t accidentally, or with intent, say or do something that’s disrespectful, or designed to make someone feel less than.
The point is, we as leaders, have to do everything in our power to make sure everyone knows the rules of the road. What’s OK and what isn’t. What’s the appropriate way to communicate and treat one another.
And don’t fool yourself, it’s as important from a culture viewpoint – after all, when your team isn’t taking up mental space with concerns about how they’re being treated, they have that much more space and time to do their best work – as it is from a legal viewpoint. Not to be crass, but discrimination or harassment cases can be exceptionally expensive (even if you win), and it’s almost always a lose lose from a PR perspective.
But, there are things you can do, and should know, if you find yourself in a situation where a team member is lodging a complaint.
So, before a complaint even comes in, it’s critical that you have your ducks in a row. You should have a formal anti-harassment / anti-discrimination policy in your handbook. Frankly, even if you don’t have a handbook, you should have a formal written policy. Different states have some slightly different requirements, but generally the policy has to state that any form of harassment or discrimination won’t be tolerated and you should lay out the complaint process.
Do you require that the complaint be in writing. Or, does it need to be made to a specific person. Now again, many states have very specific guidelines around this, so check first. For instance, in California, your anti-harassment policy has to include
There’s more to the list, but you get the idea. The state has carefully laid out guardrails around what has to be included in your policy. And don’t forget to get every employee’s signed acknowledgement, and be sure to put that in their file.
“…by the way, before we go any farther, can we agree that it’s not Harassment Training. I don’t know about you, but I have no intention of teaching people how to harass. It’s Anti Harassment training.”
Next up, you have to have posters that provide information about your anti-harassment workplace. These are generally included in those large federal and state posters you buy every year.
What, you aren’t getting new posters every year? OK, we can talk more about that in a future episode. But for now, I’ll just say – you have to have them, so definitely reach out to a poster company or your payroll company so you can get that wrapped up.
OK, so you have a policy, you have posters. What happens at the point of impact – the moment when someone files a complaint.
Well, you’re going to have to do an investigation. Now, an investigation of alleged discrimination or harassment has to be done very carefully, because it may have to stand up in court. You have to be fair to all parties involved, maintain as much confidentially as possible, and still try to get to the bottom of what happened. Then, once all the evidence has been gathered, you’ll have to make a decision around how you, as a company, is going to respond.
And again, your response has legal as well as company culture implications.
All that to say, you definitely shouldn’t go it alone. Once you have a complaint, that is the moment you need to reach out to your employment attorney. They will help guide you through launching an investigation.
Now, be aware that they may not conduct the investigation themselves, since they would be the ones defending you if it came to that – but they can either help you, or make recommendations around an investigator.
Training your team on anti-harassment and anti-discrimination laws isn’t enough. You want to promote and sustain a Respectful Workplace.
Grab your copy of the Respectful Workplace Training for your team.
It’s online, so your team can do the training at anytime, anywhere; engaging (its actually more like a documentary than a training video); and designed by leading HR experts. We’ll even remind you when it’s time to do a refresher!
Check out the preview video on the left.
Use the link below to secure spots for you and your team.
An odd pro tip here – in California generally outsourced HR consultants cannot conduct workplace investigations. To be able to do an investigation, if you aren’t an employee of the company, you must either be an attorney or have a private investigator’s license. Feel free to use that little bit of knowledge to dazzle your friends.
You know, one of the best ways to be prepared is to make sure your staff is training in what is and what isn’t harassment or discrimination, and what to do about it if you’re a victim, or if you’re a bystander. In fact, in many states, training is an ongoing requirement.
By the way, before we go any farther, can we agree that it’s not Harassment Training. I don’t know about you, but I have no intention of teaching people how to harass. It’s Anti Harassment training.
Better yet, it’s let’s work hard to have a Respectful Workplace training because, yes – you want to meet the regulations. But more importantly, you want your business to be an environment where people feel welcomed, a part of, and where they can do their best work (maybe even better than their best).
We’re offering an online training course that meets all the requirements of your state. It’s engaging – it actually presents more like a documentary than your standard training course, and your team can go at their own pace.
Listen, I just don’t think training for training’s sake will do it. If your team is going to take the time and effort to take a course, wouldn’t it be nice if they learned something, and in an entertaining way.
Go ahead and check out a sample of the Respectful Workplace online course – I’ll put a link in the show notes. And if you’re in a state that requires ongoing training, we’ll even remind you when it’s time for a refresher.
So, if you get a compliant, no matter what you do, don’t ignore the problem just hoping it will go away – trust me, it won’t.